We have had to stretch ourselves to try to provide the best service we can and apologize the associate at the desk was not knowledgeable about the light switches and blinds in your room. Due to COVID-19 and the new up rise with the Omicron variant we has had many associates out to to there own health or a loved ones. We also provide 2 types of pillows for additional comfort and for a modern feel we have platform beds vs the traditional bedframe and box spring. A good nights rest and relaxation is the main reason our guest choose our hotels and we use good, quality beds and rotate them on schedule.
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